Calling Problem in J7 PRIME

[snipranshul]

I have J7 prime and I use only one sim JIO. After Updating it in Nougat version it can't make call. I have to download Jio4gvoice for calling although J7 Prime is Volte. What is the problem ?
Please Solve my Query...

[ajayurv]

Jio 4g network not working properly

[ajayurv]

this phone having 4g network problem

[snipranshul]

I called Samsung Care they said May be new update having this problem. It will solve soon. You can also call Samsung Care and inform them for this problem. Samsung Care - 1800407267864

[Saswato]

Even I'm also having the same problem, they should have thought about this before releasing the damn update 😑

[snipranshul]

Anybody solved this problem??

[FaisalAlam]

I also have same calling n message problem

[admin_]

"Thanks for being with Samsung and for sharing your.
Let me recommend some steps to further isolate and determine what you are experiencing. Please be aware that device speeds may vary based on multiple outside factors. We would like to suggest you kindly follow the below mention steps to overcome the Issue:-
1) Ensure that network frequency of your device should be selected on Auto-mode.
Menu>Settings> Connections>More Networks> Mobile Networks> Network Mode> Select Auto mode (GSM/WCDMA/LTE).
2) Search for the Network Manually as follows:
Menu> Settings> Connections>More Networks> Mobile Networks> Network Operators> Select Manual Search.
3) You may check by exchanging the SIM in SIM slots.
4) Insert different SIM card in your mobile and check if the issue is resolved or not.
If still issue persists then we would suggest you to once contact with your service provider".

[snipranshul]

Still Not working...Please Help?

[Ukuma]

Go to settings & delete data & cache from jio volte. Restart handset & then update the app.It will work.