CHARGING issue in j8

[KIDNEPAR]

After the update of android 10 the charging is very slow in j8  1% in 5 min any one face the issue 

 Plz fixed this problem Samsung 

[cs_member9]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

1. Kindly follow the standard charging procedure. i.e please charge the device in switch off condition for a minimum of 10 minutes.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[KIDNEPAR]

thanks