Original topic:

Battery draining issue

(Topic created on: 01-15-2022 07:41 AM)
iloveindiatn
Beginner Level 4
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Galaxy J
After android 10 update in samsung j6 battery is draining very fast even when I did this factory data reset thing. Even I dont have any 3rd parties app including whatsapp. Give us an update to solve this battery draining problem.  Also added to the point will we have android 11 update for samsung galaxy j6?
2 Comments
Hualngo
Active Level 7
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Galaxy J
J6 already got 2 major OS update.
cs-member13
Expert Level 3
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Galaxy J

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Battery optimization helps you to boost the battery performance of your device. To check battery optimization:

Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage and Memory

Kindly turn off the smart features of the device and other connectivity features when not in use, which will eventually help you to reduce battery power consumption (smart features such as Motion gestures in advance feature and Bluetooth, Wi-Fi, Hotspot, etc.).

Please follow the below steps:
1. Swipe down on the home screen to open the notification panel.
2. Tap on Bluetooth, Location/GPS, Wi-Fi, Mobile hotspot, NFC, etc. to turn off.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

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