Original topic:

Pixels

(Topic created on: 03-03-2024 03:54 PM)
191 Views
Yabetz
Active Level 1
Options
Galaxy Gallery
Hey Samsung I am a S22U user & I lost my pixels (every picture is only being captured in 12MP) kindly sort this in the next update.

image


2 Comments
muhammadmpp
Expert Level 5
Galaxy Gallery
In low lights low details capturing
cs_member10
Moderator
Moderator
Options
Galaxy Gallery

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue. However, we are taking your valuable feedback regarding this.

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support