Original topic:

GREEN LINE on the display on my m52 after software update.

(Topic created on: 06-26-2023 05:20 PM)
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sanketbhat
Active Level 1
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Galaxy Gallery
I had updated the phone on JUNE 11 and until yesterday, I see a frustrating green line on my phone after the update. PLEASE HELP.
10 Comments
Reshu143
Active Level 6
Galaxy Gallery
Go to service center tell them everything.
According to samsung policy they will replace your display free of cost.
Doesn't matter your phone is in warranty or out of warranty.
But they will examine your phone very well for physical damange.
This policy also depend model to model.
sanketbhat
Active Level 1
Galaxy Gallery
I already visited the service center, there's no physical damage and have registered a complaint as well.
They said that it's chargeable, which didn't make any sense to me at all.
After that I had called the customer care for the same issue and even they mentioned that it's chargeable, don't even understand how they make a policy for few top end models and not for the rest while the update has been for all the devices😕
Galaxy Gallery
Check the solution I have shared with you and get free screen replacement from Samsung
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Reshu143
Active Level 6
Galaxy Gallery
Samsung has not released his policy about green lines.
Which model will be covered.
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pnarasimha
Active Level 7
Galaxy Gallery
Samsung practicing worst policies and needs to rethink their terms and conditions. Or they have to be very careful about software update and doesn't cause new issues tomobile. But if this becomes a norm then need to avoid Samsung mobiles
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Galaxy Gallery
Please go through this post and try it to get free screen replacement from Samsung

https://r2.community.samsung.com/t5/Others/Green-Pink-White-lines-issue-fixed-on-S20-amp-Note20U-for...
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Galaxy Gallery
🤣 😂 pic ah boooooo20230626_154833_1000156895_1687774713.jpg
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Az1993
Active Level 5
Galaxy Gallery
Same issue reported myself and lot of other members using M52. Is there any chance to move against samsung legally? Like mass complaint movement in consumer court or other actions like that.

Samsung is responsible for this, and they must take care of it.
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