Original topic:

Display line issue S21 FE 5g(snapdragon 888)

(Topic created on: Friday)
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AasilHameez
Active Level 7
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I am normally using my phone as a consumer but suddenly when I am watching social media on my phone; a green line felt on the left side of my phone's display(display line issue).I am so astonished to see such a visible line which seems to be permanent. It is still ON whenever the display is switched ON even on AOD (always on display) function.My question is ,Will samsung brand i.e The brand which pridely announces 3 years of OS and software update ,will carry on such an issue.

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Purchased on 2023


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Local shops were carrying on fire lighter torch method.(i.e) simply showing on fire torch towards near the line.

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Please answer me if as a samsung members have any ideas or choices.But never going to be change the display right now.This incident is not new for me .Already it happened to my elder brother .He even changed the display but got the same problem within months. What is the solution

5 Comments
P_rin_c_e
Active Level 3
Galaxy Gallery
Brother, I have an S22 Ultra, and today I got a fourth green line on my phone. I did not install any update, and I don't know how it is happening.
user783
Active Level 3
Galaxy Gallery
Probably due to heat. Green line doesn't occur only because of updates.. We always think green lines come from update but when our phone gets physical damage it happens. Or its display gets overheated during update or restart. Kindly go to authorized Samsung service center.
BiRdMaN
Expert Level 5
Galaxy Gallery
ScAMSUNG should give a free screen replacement to all its users for a lifetime like 1+
ram_ram
Expert Level 2
Galaxy Gallery
Samsung service center and samsung customer support don't provide free replacement send email to Samsung care try
cs_member10
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We strive to provide an impeccable product experience, and we wanted to share more about our commitment to quality. Our products undergo rigorous quality checks that are recognized globally.

We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.

We encourage you to visit any Samsung authorized service center. Our technician team will inspect the device to provide the necessary assistance.

Please note that Samsung is offering free replacements for selected models, applicable only to products without any physical or liquid damage.

Rest assured, we are dedicated to delivering best-in-class services, and all repairs are performed by trained and certified engineers of Samsung. Additionally, all parts used will be genuine to ensure the highest quality of service. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support