Original topic:

Editing issue

(Topic created on: 02-19-2024 02:48 PM)
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VA08
Active Level 6
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Galaxy Gallery
I am facing an issue...wen ever i edit any pic or even if i rotate any pic nd click on save...its keeps on circling to save...facing this issue frm last 3 to 4 days...take way more tym to edit nd save..am using samsung s24 ultra...plz revert if anyone else is facing such issues nd also plz provide me a solution....

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1 Comment
cs_member10
Moderator
Moderator
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Galaxy Gallery

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you share the log file also share images and a short video clip of the issue for better understanding. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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