Original topic:

Camera issues

(Topic created on: 12-30-2023 09:18 AM)
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PSWAPNIL
Active Level 4
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Galaxy Gallery
Post updating one ui 6.00 camera is not working smoothly even zooming has impacted anybody facing same issue pls give solution what can be done 

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8 Comments
goodthings
Expert Level 5
Galaxy Gallery
My dear you are absolutely right now,clear catche and clear data of camera app and clean lens also. Thanks.
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PSWAPNIL
Active Level 4
Galaxy Gallery
Sure, thanks
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goodthings
Expert Level 5
Galaxy Gallery
Your's most welcome.
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PSWAPNIL
Active Level 4
Galaxy Gallery
Have tried that as well but didn't worked 😕
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goodthings
Expert Level 5
Galaxy Gallery
My dear reset factory data with backup then try to it's again. Thanks.
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PSWAPNIL
Active Level 4
Galaxy Gallery
Ok, thanks
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goodthings
Expert Level 5
Galaxy Gallery
Your's most welcome.
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cs_member10
Moderator
Moderator
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Galaxy Gallery

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

If the issue persists kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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