I tried several times turning on wifi and Bluetooth by click icons...but they are not working ...I tried resetting network settings...but it's not working...what should I do??
Kindly reset all settings of your's device in general management settings also wifi and Bluetooth settings too. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
Give me answers of these first. How old is your phone, Name of it. Did this happen after your phone dropped ? Got in water ? Got repaired or something? After a Update?
If not then. By your end you cab only do factory data reset.
As per your query kindly perform the following steps to resolve your issues.
Galaxy device Bluetooth issue: Reset app preferences: Settings > Apps > More option > Reset App Preferences.
Clear cache: Settings > Apps > Menu > Show system apps > Search and type "Bluetooth" > Bluetooth > Storage > Clear cache > Clear data > OK.
Reset settings: Settings>General Management>Reset> Reset all settings to their default.
Galaxy device wi-fi issue: 1. Please check if the router is working properly. If there is a problem with the AP router trying to connect to Wi-Fi, the connection may be lost. So, check again after restarting the AP router you are using.
2. Make sure your phone is within the Wi-Fi range of the router. If there is a lock inside the Wi-Fi network icon, it is a password-protected network. When entering the password, be careful and enter it correctly. Wi-Fi passwords are case-sensitive.
3. Next to the Wi-Fi network you are trying to connect to is an icon that indicates the strength of the signal. Having a weak signal may cause connectivity issues. If you are receiving a weak signal, try moving closer to the Wi-Fi source and connect again.
4. You can use the Samsung Members app to diagnose Wi-Fi connectivity issues. Open the Samsung Members app, go to ‘Support’ and tap ‘Phone diagnostics’, and select ‘Wi-Fi’ to test it.
If the Wi-Fi network that you want to connect to is not appearing, there is likely an issue with your Wi-Fi signal or router.
1) Switch off your Wi-Fi router at the wall and wait 2-3 minutes before turning it back on. Once the router has successfully connected to the internet again, try to connect to your network on your phone.
2) Some Wi-Fi routers support both 2.4GHz and 5GHz. Most Galaxy devices will switch between these channels automatically when required. For example, when you are closer to the router your device will switch to 5GHz and swap to 2.4GHz when further away.
3) Make sure there is no interference between the router and your phone. Concrete walls, fridges, and microwaves can all interrupt the Wi-Fi signal.
4) If possible, try and connect your device to a different Wi-Fi connection. If you can connect, you should contact your Wi-Fi provider for more assistance.
2. If you are connecting to a home Wi-Fi network, check if the other devices you own can connect. If you are unable to connect with any of your devices, the issue is likely with your Wi-Fi.
If the router and Wi-Fi network are working without problem but the phone still does not connect, please restart the device.
In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/
