Original topic:

Vertical and horizontal line after software upgrade

(Topic created on: 09-01-2025 02:20 PM)
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Sadiyareshma
Beginner Level 2
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Galaxy F
Dear Samsung and it's members, yesterday thats 30th Aug 25 got a software upgrade on flip 3 and after which got a small pink line on screen and after wards changed to black screen. Now morning wh3n checked after visiting to the service center hav3 got another horizontal green line. 

Please suggest what to do
5 Comments
RedBullRussia
Active Level 10
Galaxy F
What did the service centre person say?
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goodthings
Expert Level 5
Galaxy F
Kindly complaint to Samsung customer care support through Samsung Members App as error report also send log files along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept it's as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy F
You're welcome to here.
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BiRdMaN
Expert Level 5
Galaxy F
Samsung offers free screen replacements for some Galaxy phones under specific circumstances, primarily related to a known green line display issue.

Conditions
(e.g., 3 years from purchase) and without physical or water damage.

Limited to certain models and regions, including the Galaxy S21 series, S21 FE, S22 Ultra, and extended to S23 as well due to the growing number of users facing the green line issue on their devices.

The offer is valid until 30th September 2025

If you find this helpful, I'd appreciate it if you could ACCEPT it as a SOLUTION. Thank you 😊

https://www.sammyfans.com/2025/08/14/samsung-galaxy-s23-ultra-green-line-display-repair-india/
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cs_member10
Moderator
Moderator
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Galaxy F

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly visit the service centre and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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