"I have samsung phone F23 5g and updated in September, but I've been experiencing issues since October. The phone suddenly turns off and automatically tries to switch back on, but it gets stuck in a reboot loop for at least 5 hours, and I can't access the monitor. Additionally, the WiFi hotspot feature is not working. I trust the Samsung brand and hope you can help me resolve this issue. Please assist me in finding a solution to fix this problem."
You can reset your mobile, if facing so much problems, But I also have this F23 5g and it is really better than new M34 5g mobile in performance, according to me
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
I performed a factory reset on my Samsung phone, but after restarting it, the same issue persists. I'm extremely disappointed and concerned that the problem remains unresolved. This experience is shaking my trust in Samsung, a brand. Issue is still there.
As per your concern, we want to inform you that you can use wi-fi or hotspot one option at the same time. However, kindly follow the below given steps to resolve your issues. Furthermore, we are taking your valuable feedback regarding the issues. we are continuously working to make our products better and more efficient.
● Galaxy device connectivity issue: 1. Please check if the router is working properly. If there is a problem with the AP router trying to connect to Wi-Fi, the connection may be lost. So, check again after restarting the AP router you are using.
2. Make sure your phone is within the Wi-Fi range of the router. If there is a lock inside the Wi-Fi network icon, it is a password-protected network. When entering the password, be careful and enter it correctly. Wi-Fi passwords are case-sensitive.
3. Next to the Wi-Fi network you are trying to connect to is an icon that indicates the strength of the signal. Having a weak signal may cause connectivity issues. If you are receiving a weak signal, try moving closer to the Wi-Fi source and connect again.
4. You can use the Samsung Members app to diagnose Wi-Fi connectivity issues. Open the Samsung Members app, go to ‘Support’ and tap ‘Phone diagnostics’, and select ‘Wi-Fi’ to test it.
If the Wi-Fi network that you want to connect to is not appearing, there is likely an issue with your Wi-Fi signal or router.
1) Switch off your Wi-Fi router at the wall and wait 2-3 minutes before turning it back on. Once the router has successfully connected to the internet again, try to connect to your network on your phone.
2) Some Wi-Fi routers support both 2.4GHz and 5GHz. Most Galaxy devices will switch between these channels automatically when required. For example, when you are closer to the router your device will switch to 5GHz and swap to 2.4GHz when further away.
3) Make sure there is no interference between the router and your phone. Concrete walls, fridges, and microwaves can all interrupt the Wi-Fi signal.
4) If possible, try and connect your device to a different Wi-Fi connection. If you can connect, you should contact your Wi-Fi provider for more assistance.
2. If you are connecting to a home Wi-Fi network, check if the other devices you own can connect. If you are unable to connect with any of your devices, the issue is likely with your Wi-Fi.
→If the router and Wi-Fi network are working without problem but the phone still does not connect, please restart the device. And you may try resetting the Wi-Fi settings on the phone. Please make sure that you have the correct Wi-Fi password before resetting it.
Path to Reset settings: Settings > General management > Reset > Reset Wi-Fi and Bluetooth settings > tab ‘Reset settings’.
→Disable the data saver: Path: Settings > Connections >Data usage > Data saver > Disable data saver (if enabled).
● Galaxy device Auto restarts issue: →Kindly use a genuine Samsung charger.
→We always recommend using a genuine Samsung charger for charging your device.
→There are two methods to disable the auto restart function 1- Tap on Settings> General management>Reset > Disable Auto restart (if enabled)> Auto restart disabled. 2- Tap on Settings> Battery and device care> Three dots> Automation> Auto restart at set times if enabled.
→If you are facing this issue after installing any new application then uninstall that application. Tap on Settings> Apps > desired app> Uninstall> Ok.
→Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.
→Reset settings: Tap on Settings>General Management> Reset and then tap on Reset settings.
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
