Not connected with any usb or charger but eveytime showing " charging connected device via usb". Same issue with Galaxy A80 (one year ago) and then stop working. Please guide...
Greetings, my name is darshan and I am one of the brand ambassador.
I am sorry that you are facing this issue.
I would request you to register your concern in Samsung Members Application. So, the concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > support > Send Feedback > Error report/Ask questions).
Note. please attach the error log file within 15 minutes of the error occurring.
Please keep me in loop what samsung replies to you
We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.
1. Settings>>>Developer option>>Default USB configuration>>>USB tethering>>Disable it.
2. If the issue still persists then check the USB connection. Perform interactive checks through Samsung member apps:- Path:- Samsung member>>>Get help>>>Interactive check>>Charger/USB.
3. Also make sure that you are using a genuine Samsung charge.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
We acknowledge your query and apologize for the same. We would request you register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application>Support>Type your query>Ask a question/Tap an error report>Send)
Note. please attach the error log file within 15 minutes of the error occurring.
