My Phone got rebooted today automatically and came up after 4 hrs. After that i am not able to connect to wi-fi. I have seen news that it happened with almost many people and its due to latest Update UI 6.1 Android 14.
Now who is responsible for this type of bug? Will samsung pay for new Mobile? Or can they work on releasing some new updates which can resolve this issue?
We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
I am in the same boat since I have the same Samsung device. The phone goes on a reboot cycle and turns on whenever it feels like it, and the wifi and hotspot aren't working either. This problem won't be fixed unless you go to a samsung service centre. Even then they'll just tell you that your motherboard needs replacing which cost more than half your phones worth. As for sending the log files to samsung, I have tried that as well and that won't do anything either. They'll also just advice you to go to your nearby samsung service centre. Although I have a pending security update waiting to be downloaded and installed. I'm just hesitant to proceed with it because I'm worried that it's going to brick the phone to the point it's not going to be operational. Make sure to backup everything before it's too late.
