Samsung Galaxy F15 Touch Issue

[shr001]

It's been 2 months since I purchased samsung Galaxy f15, sometimes I face touch issue all of a sudden a part of the screen stops working. I was using a tempered glass & case for the phone, after I faced it for the first time I had removed it but them after 1 week I faced it again. And another observation, it is not the same part of the screen that stops working, it happened on different parts of screen, faced this 3 times, after the restart it is starting to work fine as of now. 

Screenshot from phone diagnostics when I faced the issue recently.

[TanmayRajThakur123]

Turn on touch sensitivity when you'll face the problem otherwise you have to complain to samsung about this.

[pxatik]

I am ALSO suffering this problem from 2 months. A portion of the display stops working, sometimes auto-touch is showing. In Every 2-3 days, I'm facing this issue. I reset my phone multiple time, remove glass & cover, visited service center, they didn't helped me. issue not Solved. 😭

[shr001]

Have shared the error log now from this members app. Will try turning on touch sensitivity aswell. Thank you 😊

[pxatik]

I am ALSO suffering this problem from 2 months. A portion of the display stops working, sometimes auto-touch is showing. In Every 2-3 days, I'm facing this issue. I reset my phone multiple time, remove glass & cover, visited service center, they didn't helped me. issue not Solved. 😭

[goodthings]

Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks

[pxatik]

I am ALSO suffering this problem from 2 months. A portion of the display stops working, sometimes auto-touch is showing. In Every 2-3 days, I'm facing this issue. I reset my phone multiple time, remove glass & cover, visited service center, they didn't helped me. issue not Solved. 😭

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue.

Remove the screen protectors and cover from the device once and check the issue after restarting the device.

Press the power and volume down keys simultaneously for a few seconds.

Enable/ Disable sensitivity touch: Settings> Display >Touch sensitivity.

Check space availability: Settings > Device Care >Storage.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Keep your apps updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[pxatik]

I am ALSO suffering this problem from 2 months. A portion of the display stops working, sometimes auto-touch is showing. In Every 2-3 days, I'm facing this issue. I reset my phone multiple time, remove glass & cover, visited service center, they didn't helped me. issue not Solved. 😭