My Galaxy F23 became completely unusable after the One UI 6 update:
Restarts 30–70 times a day
Overheats badly (feels like more than 100°C)
No mobile network or Wi-Fi
Battery draining fast
When I reached out to Samsung Support for help, the agent simply told me:
> “As per guidelines, the repair services will be done on the chargeable basis. I already gave you the info I can give you.”
And then the agent disconnected the chat without escalation.
This is completely unprofessional and unfair. Why should I pay ₹10,000 for a motherboard replacement caused by Samsung’s faulty software update?
Please take this issue seriously. MANY F23 users are facing the same problem. We expect a free fix, rollback, or proper resolution — not a shutdown of support.
If you’re facing the same, please comment or like to raise awareness.
No use . I did that process but these Samsung Customer Team are Idiots they don't even know what is what ...! Don't buy Samsung products...! Bycot it .
After the new update, the Samsung F23 5G battery 🔋 doesn’t even last 2 hours 😡🤬. Samsung should launch a new 6000mAh silicon-carbon battery for the F23 version ASAP. I can’t keep wasting money every week on this dump phone.
As per your concern, we have checked and confirmed that our team has provided the information indicating that repairs can be done on a chargeable basis.
We recommend that you kindly coordinate with the service team for any further assistance regarding this matter. They will ensure that you receive original parts at a genuine cost, along with a service invoice.
If you have any other questions or need further clarification, please feel free to reach out.
Thank you for your reply. However, I must clarify again that this issue was caused by your One UI 6 update, not due to any physical damage or misuse.
Many users are facing the same issue — frequent restarts, overheating, and network failure — right after the update. Charging customers ₹10,000 for a motherboard due to a software-induced failure is not acceptable.
I request a proper escalation to your technical or higher-level support team, and a free repair or rollback. This is a matter of brand responsibility and consumer trust.
