Original topic:

Restart problem

(Topic created on: 10-12-2024 08:52 PM)
491 Views
Sidharth5678
Active Level 10
Options
Galaxy F
My Samsung F23 5G device got restarted on its own while using it.
11 Comments
RedBullRussia
Expert Level 1
Galaxy F
It's time to buy a new mobile unless you want to get it repaired and continue using it.
0 Likes
Sidharth5678
Active Level 10
Galaxy F
You mean its motherboard issue
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RedBullRussia
Expert Level 1
Galaxy F
Yes, most probably. Service centre guy will be in a better position to tell you after examining your device.
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cs_member10
Moderator
Moderator
Options
Galaxy F

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Kindly use a genuine Samsung charger.
● We always recommend using a genuine Samsung charger for charging your device.

● There are two methods to disable the auto restart function.
1- Tap on Settings> General management>Reset > Disable Auto restart (if enabled)> Auto restart disabled.
2- Tap on Settings> Battery and device care> Three dots> Automation> Auto restart at set times if enabled.

● If you are facing this issue after installing any new application then uninstall that application.
Tap on Settings> Apps > desired app> Uninstall> Ok.

● Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

● Reset settings: Tap on Settings>General Management> Reset and then tap on Reset settings.

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

0 Likes
VermaSu
Active Level 8
Galaxy F
VoNR ka update dedo F23 me fraud samsung.
0 Likes
Rahul_chauhan
Active Level 10
Galaxy F
Nhi aayega ye
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VermaSu
Active Level 8
Galaxy F
VoNR ka update dedo F23 me fraud samsung.
0 Likes
Sidharth5678
Active Level 10
Galaxy F
Nhi milne wala yeh thak gye hum sab request karte hue
0 Likes
Athul159
Active Level 6
Galaxy F
Remove sd card
0 Likes