Original topic:

Problems with One UI 6.1

(Topic created on: 07-28-2024 10:07 PM)
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NikunjVashishtha
Beginner Level 2
Options
Galaxy F
Is anyone else having issues with One UI 6.1 update?
I'm seeing issues like 
• Low Network
• Lock screen disappears sometimes
• Notifications don't appear the usual way on lock screen
• And some other minor issues

I'm using F23 btw.
6 Comments
goodthings
Expert Level 5
Galaxy F
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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NikunjVashishtha
Beginner Level 2
Galaxy F
I did a reset just 2 days after the update, didn't work
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goodthings
Expert Level 5
Galaxy F
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy F
Your's most welcome to here.
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cs_member10
Moderator
Moderator
Options
Galaxy F

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you are facing multiple issues on your device, kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Neerajjpr
Active Level 7
Galaxy F
Samsung itself a biggest problem. Software performance is extremely poor. If it works, try reset your settings. If it doesn't work, contact customer care number.
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