Original topic:

Phone hangs and restarts automatically

(Topic created on: 10-12-2023 11:09 PM)
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SammyLad
Beginner Level 2
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Galaxy F
My Samsung F41 began to hang and restart automatically after the recent system update provided. And I have no other solutions then to suggest everyone not to buy these phones as I'm still not provided with a solution even after sending multiple error reports.
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3 Comments
99Case
Active Level 6
Galaxy F
Exynos... Congratulations...!!
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cs_member10
Moderator
Moderator
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Galaxy F

Dear Samsung Member,

Greetings from Samsung Customer Support

As per your issue, we request you to please report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support.

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SammyLad
Beginner Level 2
Galaxy F
Did it for more than 20 times and they reply me with this.
As per your query, kindly be informed that your case has already been highlighted to our concern team, as they are reviewing your log files. The analysis of the log file will take some time to know the exact root cause of the issue.

Hence, we request you to kindly wait for some time. Our concern team will get back to you as soon as possible with a proper resolution.
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