Network issue in Galaxy F15

[anurag_singh_17]

My phone is connected to wifi at home, whenever i step out of home and turn on my cellular data, it doesn't get on. I tried turning on aeroplane mode, but that also doesn't fix that.

It creates very problem when paying through UPI on nearby store as data doesn't turn on.

I have to restart my phone everytime i have to use UPI, and it takes time to restart and i had to wait at shop to pay through UPI

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

Note: kindly contact your network service provider once to make sure there is no issue from their end.

Check device network in open area
Check device network mode settings
Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on network mode SIM1 or SIM2>> Select network mode
Note: We recommend to set device network mode as 5G/LTE/3G/2G (auto connect) mode.

Check network operator settings
Kindly set device network operator as "Automatically".
Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on Network operators>> Select automatically>>
Note: We recommend to set device network operators as automatically.
Tap on OK>>Registered on network.

Check SIM cards
Kindly do check same SIM card in another phone or another SIM card in same phone to verify the issue.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[vaibhav_dabhade]

Exactly same issue as Anubhav Singh. My phone is connected to wifi at home, whenever i step out of home and turn on my cellular data, it doesn't get on. I tried turning on aeroplane mode, but that also doesn't fix that.

It creates very problem when paying through UPI on nearby store as data doesn't turn on.

I have to restart my phone everytime i have to use UPI, and it takes time to restart and i had to wait at shop to pay through UPI

[anurag_singh_17]

Is it fixed till date?

[AjitKV]

Same Issue faced by me and always need to restart to fix it please let us know solution for this

[anurag_singh_17]

Software flash

[AjitKV]

Means?

[anurag_singh_17]

Get your phone to service centre and tell them your problem they will fix it by resetting your software

[AjitKV]

Hi when I recently updated to one ui 7 the issue got resolved. Thanks buddy!

[anurag_singh_17]

Your welcome ❤