Network issue

[Ravi6297]

Hi brothers , 

Can anyone confirm me a 5G network problem that I was getting from starting on my galaxy f14 5G device .

And it is like my phone swiches between 5G and 4G every time , I can say that I am not getting stable 5G network on my device .

My experiments 

I was testing in a 5G network area where others brands devices performes stable like rarely ,in a week they switches the network from 5G to 4G .

I had 6 samsung 5G device - Galaxy A14 5G , Galaxy F14 5G , Galaxy A34 5G , Galaxy A53 5G, Galaxy A73 5G , Galaxy S23 FE 

I was surprised that I got the stable network connection on Galaxy (A53 , A73 , S23FE) 5G 

But on Galaxy (A34 , A14 ,F14) 5G I got the same problem of network switching and it is just very very tatti (bad)/(worst).

But I found a solution for this ,

If you try airplane mode then your 4G network is not going to swich back again in 5G even in a 5G network area and even restarting your phone cant fix this most of the times , you can do simply is just go to settings and reset the network settings then it will automatically connect to 5G network.

And the last thing that on other brands 5G devices which has less bands and even budget devices are performing better .

Let me know are you also getting the same problem or not 

And 

If you have a permanent solution then 

Please comment...

[PraSnt15]

Because of Exynos chipset
Exynos is famous for heating issue . Overheating is the main cause of network switching 5G to 4G (to minimize it's Temperature)

[Ravi6297]

No it's not because of heating , i have never noticed my phone heated so much in modered usage ,
And what about galaxy a34 which has mediateck processor

Guys i wanna take the feedback and their experience with these phone in 5G network

[PraSnt15]

I think optimization problem from samsung
I have also face this issue in F14 5G device ( Exynos 1330 )

[Ravi6297]

May be

[PraSnt15]

But whenever you reset Your network settings you suddenly get back 5G network
You can try and tell me if working??

[Ravi6297]

I have done it and it's working perfectly well so I made a shortcut on my home screen to reset network during network switches

It works almost every time

[Hrishi75]

At one time, I also suffered from this problem.You do one thing, if your SIM card is old, replace it. And get a new SIM card.Keep the number the same.Your problem will be solved.

[Ravi6297]

Done but same problem again

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

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Samsung Customer Support