Mobile connection 5G

[Kpf54]

Whenever my mobile is in 5G mode, all the time when i am picking call it disconnects and reject call. But ib 4G no problem. I request Samsung to improve this problem in F54.

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[Wodehouse]

The Samsung Galaxy F54 is a 5G-enabled device, and it's odd that you're experiencing call drops and rejections specifically when using 5G.

Considering you don't face this issue on 4G, let's focus on 5G-specific troubleshooting:

5G Network Settings
1. Ensure your F54 is configured correctly for your carrier's 5G network. Check with your carrier for the correct APN settings.
2. Go to Settings > Connections > Mobile networks > Network mode, and select "LTE/5G/CDMA" or "5G/4G/3G/2G" (depending on your carrier's settings).

5G Band Selection
1. The F54 supports various 5G bands. Try selecting a different 5G band to see if it resolves the issue. Go to Settings > Connections > Mobile networks > Network mode > 5G network > 5G band.

Software Updates
1. Ensure your F54 is running the latest software. Go to Settings > Software update > Download and install.

Reset Network Settings
1. Perform a network reset to restore default network settings. Go to Settings > General Management > Reset > Reset network settings.

Carrier Assistance
1. Reach out to your carrier's customer support to check for any 5G network issues or congestion in your area.

If none of these steps resolve the issue, please provide more details about your carrier, software version, and any error messages you're If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[Integrationofmind]

Which sim you are using

[Kpf54]

Jio

[Integrationofmind]

You need to enable vonr in mobile network settings to solve your issue

[Kpf54]

It is not working still

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue by the given link:

● Unable to make call issue: https://www.samsung.com/in/support/mobile-devices/what-to-do-when-your-galaxy-device-is-unable-to-ma...

● Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

● You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support