Galaxy F12

[kabeer]

I am facing problem in Galaxy F12 phone camera, which doesn't work sometimes due to which I have to restart my phone and the camera starts to work and this problem begins after updating my Galaxy F12 phone to the latest Google play system update of 1 August 2024 and also Phone battery is draining very fast. I think there is some bugs in this update. So Samsung please provide us another update which doesn't have any bugs and also solves my aforesaid problems.

[Tech_Addicted_Subho]

Hmm...My previous device was Galaxy M12. And F12 is same device with different name. Try to clear data and cache of camera app and restart the device, check if the issue still exists uninstall all the recent versions of the google apps(ALL MEANS ALL). And if you take my openion, don't update play system and take time of at least 1month for the security patch updates from Samsung. Before update check the members app, as you know some of the users getting green line and other issues after update.

[Surya230]

Don't rush; you must wait patiently for an update.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

Galaxy device camera issue: please follow the easy troubleshooting steps which might help to solve the issue.

Clear camera application data-
Kindly check the device once after clearing the data from the camera app.
Please follow the below steps:
Navigate to apps screen and tap on Settings.>>Tap on Apps>>Tap on Camera>>Tap on Storage>>Tap on Clear Data>>

Remove third party application
Kindly uninstall that application by following the below steps and check once as the issue might occur due to third-party applications.
Navigate to apps screen and tap on Settings>>Tap on Apps>>Select the third-party application from Apps (Eg. DU Recorder) >>Tap on Uninstall>>

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

[ManishSinghSisodia]

I am facing the same issue and it is very irritating