Title: Low Ringtone Quality After Setting Custom Ringtone on Galaxy F12

[SM_Dipankar]

Description:

Hello,

I am facing an issue with my Samsung Galaxy F12. Whenever I set a custom ringtone, the quality of the sound is much lower compared to the original file. It sounds distorted and muffled.

Here are a few things I have tried but the issue persists:

• Used high-quality MP3 and WAV files.

• Reapplied the ringtone multiple times.

• Cleared the cache of the Sounds and Notifications app.

• Tested different ringtones, including default ones.

Despite these efforts, the problem remains. My phone is up to date with the latest software version.

Is this a known issue? If so, are there any fixes or workarounds?

Looking forward to advice from the community or Samsung support.

Thank you!

[TechieUS]

Check the Audio Format: Ensure your ringtone is in MP3 format and try different bit rates.

[TechieUS]

Sometimes, even high-quality WAV files can cause issues because the phone's codecs might handle them differently.

[TechieUS]

Try a ringtone, not try to make a song of 3:00 into 0:30

[TechieUS]

Reset the Ringtone Settings: Go to Settings > Sounds and Vibration > Ringtone and set it back to a default ringtone for a while, then reapply your custom ringtone.

[TechieUS]

Use Default Apps: Instead of using third-party apps, ensure you're using built-in apps for setting your ringtones.

[SM_Dipankar]

Can you suggest me some third-party applications, if you know?

[TechieUS]

Check Sound Enhancements: Disable any sound enhancements like Dolby Atmos or Equalizer settings. These can sometimes distort your ringtones.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We also request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support