F62 : ICICI app giving rooted alert after latest Android update

[KARUNE5H]

iMobile app by ICICI Bank is not working after latest update installed on my mobile. It is giving alert that my phone is rooted but it is not.

Other apps are working all fine.

Is anyone else facing this issue, what could be possible solution?

NOTE : Tried resetting my phone, apps started working just after reset.

Installed other apps that were there on phone earlier and banking apps are back to giving error.

[Samsung_scYCmCm]

I am also getting the same error after Samsung update was done on the phone lately. 

Request everyone to raise this issue on iMobileApp play store so the ICIcI team can work on priority considering this is critical now as none can use the app.

[varunsahdev]

It is working now..just goto Android recovery menu > wipe cache partition. Reboot and it should start working.

[mrablr]

Can you pls share steps to get into recovery? I tried vol down while powering on but it goes into safe mode.

[varunsahdev]

Connect to usb and hold volume up and power button on powering on.

[mrablr]

Thank you, it is working now.

[KARUNE5H]

Started working for me today.
Didn't take any action

[shnedj999]

Hey icici gave the update today and it worked after that

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[UttomRoy]

How xan i use the concerned App safely