So after the major update in May/June, my Galaxy F23 has stopped fast charging even when it is turned on. It worked till then even with a 15W adapter, but it stopped after installing the update.
I have tried all things and suggestions by the customer support, even bought a new samsung original 25W charger with a new cable but still fast charging is not working.
The customer support keeps on repeating the same things again n again.
So I wanted to ask you all if any of you had this problem. Please answer.
Check for debris in the charging port and clean it with isopropyl solution. Ensure fast charging is enabled in Settings > Battery > Charging. Also, diagnose your phone in Device Care app for problems. If still problem persists then try hard reset
Kindly reset factory data with backup then try to it's again also turn on superfast charging in battery settings. If you like please accept as a solution it's help to others users also ,click on 3dots in my reply section and click on accept solution. Thanks.
Hi, Please try following steps: 1.Check whether fast charging is enabled in settings-battery-charging setting. If already yes then go to below step. 2.Wipe cache partition- Connect your phone to a laptop via USB cable & when battery animation appears switch off the phone. Then press volume up & power ON/OFF key together and release only when samsung logo appears on the screen. By doing this, phone will boot with some menu options which will appear on the top. Please select wipe cache partition from this menu through volume down key and after that press the power On/Off key. System will wipe cache such as temp.files created during usage, overlapping of software updates and process will be displayed at bottom of the screen. Please note that no personal data, apps will be deleted during this process and it will be totally safe. Once this process is completed you will see 'wipe cache partition done' being displayed at bottom left of the screen and cursor will jump to reboot phone (if not automatically,navigate and select reboot phone from vol.down key) then press power On/Off key. Phone will shut down to reboot. At this moment please unplug usb from your phone and let phone reboot. Your problem shall be resolved now. Check by connecting fast charger to main socket. If still not proceed to step 3 3. Keep your phone ON and connect, disconnect charger to your phone 10 to 15 times while it's plugged to the electrical socket at the other end. See if fast charging animation appears with teal color by doing steps 1-3. It's a confirmation that your phone is now taking fast charging. Please try the aforestated steps and let me know if your issue is resolved and which step worked for you. Hope this helps.
As per your query, we request you kindly share the log file. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
