F23 5g update issue

[prasad2005]

Just useless and unwanted update.due to update phn getting hang and wifi,Bluetooth not turning on,restarting when ever it wants🤧🤧 useless management.service support is not giving proper explanation too.better to choose another brand mobile 

[prasad2005]

If any one knows further steps for solvation of issue(or)before the issue is solved for u.pls share the further process

[Dc_153]

The only solution is changing of motherboard as it was suggested by the service centres to everyone who have faced similar issue, including me, in this phone, after update. The new 6.0 update perhaps caused overheating of processor, which led to the damage of the motherboard.

[prasad2005]

How much it will cost??

[Dc_153]

Not worthy, my friend. Too costly for this phone. 9k is what they said. Other options are reballing of processor from a local shop that might cost around 2 to 3K.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file as you are facing multiple issue after the software update. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[bilututh]

Bilututh