F23 5G

[speedysinghashish]

I have updated my phone to security patch of August..since then super fast charging doesn't work. Samsung is slowly becoming worst smartphone. No reliability as it was earlier. So accountability from Samsung. Good bye Samsung. Loosing hope and faith of Indians. As soon in sales also. Samsung is only focusing on its premium S series. A series crossed the FE series in terms of price. What the hell is Samsung doing nowadays. I think soon it will become Sony or Nokia.

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[speedysinghashish]

I have reset my device. Contact to customer care also. Doesn't work anything. I'm loosing my faith in Samsung now. Earlier I was thinking to buy S23 but now hesitated.

[goodthings]

Kindly go to service center for resolves this issue. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that the software update is developed to enhance the performance or stability of the smartphone and it is fully tested in different stages. The issue could occur due to usage and various other factors, in case there is any kind of issue that occurs after the update then we are always helping our customers to resolve their issues. Therefore, we are taking your valuable feedback, We are continuously working to make our products better and more efficient. Also, kindly perform the following steps to resolve your issue.

Galaxy device fast charging issue: If you are using a non-genuine Samsung charger, check the device charging by using another Samsung genuine charger. However, we do not recommend using any slow charger for charging Samsung devices. So, Kindly use a genuine Samsung charger for charging your device.

Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc. If it is damaged, then kindly visit your nearest service center to get it replaced.

Check charger functionality with a different device or try to charge the same device with a different charger.

If the rating is 15W or above: Kindly try to charge the device in a non-inverter socket.

If you using a normal socket: As a safety measure Fast charging may not support, you while you are using the device hence, request you to keep the device idle and check the charging performance.
Note: Kindly open Device Care from settings > Battery > Please tap on three dots (more options) at the top right-hand side > Please select settings > Enable fast cable charging.
For Android 11: Kindly open Device Care from settings > tap on Battery > tap on More battery settings > Fast charging > Turn on.

Kindly follow the standard charging procedure. i.e. please charge the device in switched-off condition for 10 minutes.

Turn off Wi-Fi, GPS, Bluetooth, etc.
Turn off unused functions like Wi-Fi, GPS, Bluetooth, and location settings when not using them: On the home screen swipe down the notification panel > Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

Galaxy device slow performance issue: https://www.samsung.com/in/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-i...

Kindly uninstall that application by following the below steps and check once as the issue might occur due to third-party applications: Settings> Apps> Select the third-party application from Apps> Uninstall.

Kindly check if you are using a memory card on your device.
If you are using the memory card on your device. we will advise you to safely remove it from your device. For this follow the below steps:

Step 1: Before removing the memory card, first, unmount it for safe removal.
On the Home screen, tap Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount. Insert the ejection pin into the hole on the tray to loosen the tray.
Note: Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

Step 2: Pull out the tray gently from the tray slot.
Step 3: Remove the memory card.
Step4: Insert the tray back into the tray slot

Note: Please ensure that the memory card is not removed while the device is transferring or accessing information. Doing so can cause data to be lost or corrupted or damage to the memory card or device.
Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.

Remove third-party accessories: Due to ''3rd Party'' (Not provided by Samsung) Accessories, (Like ''Chargers, USB Cables'' etc.) device might also hang. So kindly avoid the usage of these 3rd party accessories.

If you enabled Power Saving Mode, Power saving mode limits the performance of the device. So we recommend disabling the Power Saving mode in your device.

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If still facing issues, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Nirbhay19]

After 13th August security patch update, the charging speed has dropped drastically, we have wasted our money in purchasing 45 watt adapter. Kindly fix the issue asap or we will return the charger to service center and demand full refund.

[speedysinghashish]

Why did I pay to service center? This isn't my fault its due to Samsung's security update. Samsung should take some accountabi 😤 😤 😡 In service center..there is no skilled technicians. They firstly reset the device then change motherboard. Pathetic service. I wish Samsung could vanish.

[Nirbhay19]

Same thing happened with my s23 ultra, i had purchaed 45 watt adapter and cable for 3500 rupees, but now the phone is charging only upto 25 watts or lower.

[speedysinghashish]

Actually Samsung is forcing people to buy new phone. By pushing bad updates then damage good working device. No one is talking due to Giant Samsung. Samsung devices now becoming hell.