Original topic:

F15 5G NETWORK PROBLEM

(Topic created on: a week ago)
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Zaxty128
Active Level 5
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Galaxy F
It keeps going back to 4G from 5G again and again, although I have a phone of another brand too, this does not happen in 
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Galaxy F
Which Simcard r u using?
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Zaxty128
Active Level 5
Galaxy F
Airtel
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Galaxy F
Visit Airtel Authorised Store Tell Your Simcard Problem Which Problem r u facing?
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Zaxty128
Active Level 5
Galaxy F
I don't think this is a SIM card problem because it works fine after I inserted it in another phone.
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Galaxy F
Visit Samsung Service Centre immediately
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cs_member10
Moderator
Moderator
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Galaxy F

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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f17gowtham
Active Level 2
Galaxy F
Hi bro, this usually happens if the 5G network strength in your area is weak or fluctuating. Try checking your Mobile Network settings and ensure it's set to '5G/4G/3G/2G (Auto Connect)'. You can also try resetting your Network Settings or toggling Flight Mode on and off. If you want to force 5G, you might need to use third-party network switcher apps from the Play Store, but it can drain more battery if the signal is low
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