3. Consumer Forum Complaint (India) Samsung is misleading customers? Then report them: Visit: https://consumerhelpline.gov.in/ File a consumer complaint under "Deficiency in Service / Misleading Ads". Mention clearly: "Samsung is falsely advertising One UI updates without giving full features to Indian budget phone users." This can push government authorities to send notice to Samsung.
Enter your email, name, mobile number, and verify it via OTP.
Create your password and login.
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✅ Step 3: File Complaint
Once logged in:
Go to Lodge Complaint > Consumer Complaint Registration
Fill the form like this:
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📝 Sample Complaint Format
Field What to Fill
Name of Company Samsung India Electronics Pvt. Ltd Product/Service Samsung Galaxy F15 5G (or your model) Complaint Type Misleading Advertisement / Deficiency in Service State Your state Date of Purchase Enter actual purchase date Invoice Number Add if available Complaint Details (Use below format)
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📄 Complaint Description (Copy this):
> I purchased a Samsung Galaxy F15 5G on [DATE]. Samsung claimed that the device would get One UI 7. However, the update received has only minor design changes with no actual new features of One UI 7. Several features available in other countries are intentionally removed for Indian users, as mentioned by multiple users in the Samsung Members community.
This is misleading advertisement and unfair to customers. Samsung does not clearly mention that budget devices in India will not receive full features. I request that necessary action be taken against Samsung India for misleading users and selling devices under false claims.
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📎 Attachments (Optional but Recommended)
Screenshot of the One UI version
Screenshot of missing features
Screenshot from Samsung Members posts
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✅ Step 4: Submit the Complaint
After submitting, you’ll get a complaint number. Save it.
We have highlighted your concern to the dedicated team for further discussion on the case. They will contact you as soon as possible. You are our valued customer, and we appreciate your patience in this regard. We assure to provide you with the resolution as per the Samsung guidelines.
