Original topic:

Display Issue in F54

(Topic created on: 08-07-2023 01:16 PM)
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Kan09
Active Level 1
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Galaxy F
I think there is a display issue while using the phone in low brightness. Some sort of white pixels come up while dragging black background like youtube settings. Anyone facing this?
8 Comments
cs_member10
Moderator
Moderator
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Galaxy F

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. Please follow the easy troubleshooting steps which might help to solve the issue.

Check the device in safe mode: Power off the device>Press and hold the Power key for one or two seconds to turn on the device>>When the Samsung logo appears, press and hold the Volume down key.

Note: If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.

To exit the safe mode, restart the device.

Update device software: Settings >> Software update >> Download and install>>Check for software update >> If Software update available>>Download>>Downloading updates>>Install now.
Note: Your phone will restart after the update is installed.

Reset the device:
Note: Kindly create a data backup of your device via smart switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Remember the google password before resetting the device because it is required during the initial setup.

If you do not remember then advise to reset (Forgot password) the google account.
For this; Open Gmail (https://accounts.google.com/servicelogin)>>Select forgot password>>Select "try another way" like mobile number, security question etc.>>Select Next>>Enter a new password>>Tap on Next.

Apps>settings> general management>reset (Reset your device to its factory default settings. This will erase all data, including files and downloaded apps.)

In case the issue still occurs. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.

0 Likes
F54
Beginner Level 2
Galaxy F
Screen getting locked while calling
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Hritik02
Beginner Level 3
Galaxy F
Yes getting same problem in low brightness
Members_jT4uSJW
Beginner Level 2
Galaxy F

Yes, I am also facing this same issue.

I am using Samsung devices from past 8 years

But in recent devices have the display problem while watching dark scenes in dark environment

I think Samsung using cheap displays in their budget phones.

amankakadiya
Beginner Level 2
Galaxy F
Any solution
sahil4411
Beginner Level 4
Galaxy F
Yes same problem to me also
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Mrinmoy088p
Beginner Level 2
Galaxy F
My f54 is also same screen issue
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Mrinmoy088p
Beginner Level 2
Galaxy F
Please solve this problem
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