Charging problem

[priya21]

I am facing this weird problem recently. I have been using samsung F54 for last 2 years with 25W original samsung charger. When I try to charge my phone with my original charger it showing charging but the charging percentage is not increasing even after hours. With other chargers like laptop charger its charging. I thought my original charging adapter or cable is the problem and tried with other devices like tab and ear buds but surprisingly it was charging without any issues. I also tried my phone and again it was charging without issues. Later sometime I tried again but it was not charging.

So now I am so confused what is causing a problem whether my phone or charger. Need help on how to check this.

[Kpf54]

Your battery has been damaged just like mine. Now you will have to replace your battery with new one. I was charged about 5000 for my replacement.

[priya21]

It seems its due to background apps causing battery drain while charging. I put that apps on deep sleep now it seems ok. No issues.

[cs_member10]

Dear Samsung member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Check connectivity & charger functionality:

Please check whether the charger cable and adapter is fixed well.
Remove charging cable and reconnect with mobile phone properly.
Check the charger functionality with a different device or try to charge the same device with a different charger.

Note: We recommend to use only Samsung approved chargers, as 3rd party chargers with different output rating may cause errors in the device.

2. If the device charging with different charger, then kindly check the physical condition of your charger for any damage.

3. Please charge the device in switched off condition for 10 minutes.

For devices with removal battery, kindly remove the back panel of your device and check the physical condition (Bulge, Swelling or visible damage). If the physical condition is not good please do not try to charge or tamper the battery also request you to visit the service center immediately.

4. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

5. If the issue is still not been resolved, Reset the device:
IMPORTANT:
Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Remember google password before resetting the device because it is required during initial setup.
If you do not remember it, then reset, (Forgot password) your google account.
For this:
Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support