Original topic:

Auto restart issue on f14 5g

(Topic created on: 12-27-2023 09:51 AM)
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F14User2023
Active Level 1
Options
Galaxy F
my phone after update getting auto resart once or twice a day. same case as motherboard issue started then phone getting restart. can i get warranty claim??
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10 Comments
ajumathu
Active Level 3
Galaxy F
That problem is CPU Reballing
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K_K_Y
Active Level 10
Galaxy F
Oh sir go to device care and tap 3 dot and automation and then turn off auto restart but auto restart is not bad. Please accept as solution
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F14User2023
Active Level 1
Galaxy F
already off, it is an software or hardware issue
K_K_Y
Active Level 10
Galaxy F
If it is under Warrenty then you may ask repairer to change motherboard he will
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UPDATES_INFO
Active Level 4
Galaxy F
Bhai ek baar phone reset kar sahi ho jaayega kyuki update ke baad 1-2 baar aisa hota hai
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F14User2023
Active Level 1
Galaxy F
Bhai Pura factory reset mar diya hu par problem aa Rahi hai 3 4 din hogaya
cs_member10
Moderator
Moderator
Options
Galaxy F

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Kindly use a genuine Samsung charger.
Note: We always recommend using a genuine Samsung charger for charging your device.

Disable the auto restart function
There are two methods to disable the auto restart function

Method 1: Settings>General management>Reset>Disable Auto restart (if enabled).
Method 2: Settings>Battery and device care>Three dots>Automation>Disable "Auto restart at set times" if enabled

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs kindly visit the service center for a physical inspection of your device, service center will guide you regarding the warranty after the physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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Satya100477
Beginner Level 2
Galaxy F
Hello guys..I use secure folder and it is fine but it often sends messages even though I turned off everything regarding notifications..how to keep it secret ?
vbvvvvv
Beginner Level 4
Galaxy F
Dear user,
Plz dont buy samsung product,i purchase samsung F14 before 3 month and now mobile auto restart again and again,motherboard replaced by service center but issue not resolved and now customer care also not support for resolving issue..this is so bad wasted time and money only my experience is never buy any samsung productIMG_20240311_222837_906_1000055569_1710176317.jpgIMG_20240311_222835_307_1000055568_1710176315.jpgIMG_20240311_222831_890_1000055567_1710176311.jpg