Original topic:

5g net problem after updating One UI 7

(Topic created on: a week ago)
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Sdas21
Active Level 6
Options
Galaxy F

image
Not getting Unlimited 5g net on Airtel on F34 after updating to one UI 7. Sometimes data deducted from daily quota.
9 Comments
akki057
Active Level 7
Galaxy F
It's airtel problem bro , same things i was facing then I shift to jio , problem resolved😁😁😁
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goodthings
Expert Level 5
Galaxy F
Today Airtel 5G network server down in all over India. So please don't bothered about this issue. If you like please accept it as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
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Sdas21
Active Level 6
Galaxy F
Not today only. Facing this problem frequently after updating.
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goodthings
Expert Level 5
Galaxy F
Kindly complaint to Samsung customer care support through Samsung Members App as error report also send log files along with this error report for this issue and wait for next update it's maybe fixed by Samsung team soon. If you like please accept it as a solution it's help to other users also,click on 3dots in my reply section and click on accept solution. Thanks.
Rothi
Active Level 7
Galaxy F
Your phone model?
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Sdas21
Active Level 6
Galaxy F
F34
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Rothi
Active Level 7
Galaxy F
You got One UI 7 and I don't get one UI 7 but my phone model F23 5G?😮
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Sdas21
Active Level 6
Galaxy F
Depends on update policy
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cs_member10
Moderator
Moderator
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Galaxy F

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.

● Galaxy device internet issue: https://www.samsung.com/in/support/mobile-devices/how-to-troubleshoot-mobile-data-issues/

● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.

Warm Regards,
Samsung Customer Support

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