Original topic:

5g Network problem

(Topic created on: 08-21-2025 01:35 PM)
118 Views
i_sumit_
Active Level 2
Options
Galaxy F
I am forcing nr only but when I do so my phone Signal is completely lost it shows cross. And when I switch to normal networks 4g/3g/gsm/wcdma then the cross disappear and it works normally how to keep it in 5g if this is happening please help me if any one have solution please share 🙏 🙂 
6 Comments
SumitKumarRawal
Active Level 10
Galaxy F
You have to check whether 5G connectivity is available in your area or not.
i_sumit_
Active Level 2
Galaxy F
5g is available my sister is also using samsung phone but she is getting full 5g network without and switching with jio sim
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SumitKumarRawal
Active Level 10
Galaxy F
See, then it might be a problem lying within the SIM itself. You can visit to - My Jio application and contact the customer support. They will resolve your issue then and there. Let me know thereafter. 😊
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cs_member10
Moderator
Moderator
Options
Galaxy F

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● 5G in your Galaxy device: https://www.samsung.com/in/support/mobile-devices/how-to-use-5g-on-your-galaxy-phone/

● Network optimization: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...
Note: kindly contact your network service provider once to make sure there is no issue from their end.

In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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SHRN1
Active Level 7
Galaxy F
Jio had NR TRUE 5G
AIRTEL HAS PROBLEM
IT USE 4G FOR 5G SERVICE

SO WHEN YOU SET NR IT CLOSE 4G AND 💥 BOOM NETWORK LOST
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Prem944
Active Level 3
Galaxy F
Sumsung f14 mobil 5G+ and 5G-A signal not sapported sumsung f14
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