sensor not working

[sohaibkhan9]

When ever I end a call the phone does not light up..The screen remains off.is this a sensor problem or some software problem

[gurii]

sensor problem

[SomC9Pro]

r u using full edge to edge tempered glass?

[sohaibkhan9]

yes

[sohaibkhan9]

is that problem bcoz of screen guard

[admin_]

Thank you for your query. The relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).

[sohaibkhan9]

shut up

[sohaibkhan9]

everytime u give the same stupid answers