Original topic:

software update problem

(Topic created on: 08-15-2018 06:48 PM)
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chahu
Active Level 1
Options
Galaxy C
Samsung galaxy c9 pro new problems error coming after update. Light sensor note working ,a.o.d note working factory reset not solve this problem. Plz help me
2 Comments
vinay12
Active Level 1
Galaxy C
hey dude! I was also facing a same problem like you have mentioned. I have a galaxy note 8. I got a update and I updated it but after that update my phone was also started lagging and freezes. basically it was running to slow. I call the samsung help center they told me to do factory reset,but then also it was not working next i went to do service center and they told that they have change the motherboard of the phone. so they did it after that it was working fine.
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admin_
Expert Level 5
Galaxy C
Thank you for being a part of Samsung community. We apologize for the inconvenience you are facing in the device after the update. Please provide logs within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.

For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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