I am facing hacking problem. some time's my phone c7 pro is auto blank and then switch off.i am very disappointed. please help with this regarding customer care
Thanks for being a part of Samsung community. We would like to inform you kindly follow the steps below to resolve your concern:-
- Navigate to settings >> Device maintenance >> Diagnostics >> Hardware >> Test MIC. If the it status is normal then kindly check your device in safe mode. If the status showing the sensor needs to be checked then we would suggest you to visit nearby Samsung Service Centre in order to get your device physically inspected by the service engineer. Please find service centre details in the link provided -http://www.samsung.com/in/support/servicelocation
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
