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Original topic:

c9 pro otg not supported please help

(Topic created on: 07-15-2018 12:43 PM)
2722 Views
Bala23
Active Level 1
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‎07-13-2018 04:29 PM in 

Galaxy C
c9 pro otg not supported please help
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7 Comments
Asok
Active Level 8
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‎07-13-2018 04:33 PM in 

Galaxy C
bro purchase on eBay
type c otg adapter
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Bala23
Active Level 1
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‎07-13-2018 04:38 PM in 

Galaxy C
i already use samsung usb otg adapter
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arun878
Active Level 5
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‎07-13-2018 09:36 PM in 

Galaxy C
which one..Can you show me a pic of it
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Bala23
Active Level 1
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‎07-14-2018 07:53 AM (Last edited ‎03-13-2019 08:24 PM ) in 

Galaxy C
sandisk otg with samsung adapterde32a086-4d31-4d25-9a40-b9e132a2b443.jpg
6ff30c84-a69c-4a38-bf64-03a38f7ef8ad.jpg
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admin_
Expert Level 5
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‎07-15-2018 12:43 PM in 

Galaxy C
We do apologize for the inconvenience caused as OTG connection is not working. We would like to inform you that Galaxy C9 pro have USB Type-C interface and only Type-C USB OTG connection will work. If you are using compatible OTG and still facing issue, please follow the below steps:

- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account.

Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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Anonymous
Not applicable
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‎10-01-2020 07:38 PM in 

Galaxy C
why my c9pro otg not connecting
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cs-member13
Expert Level 4
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‎10-25-2020 11:36 AM in 

Galaxy C

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. Hope your issue got resolved and id the issue still persist then to resolve the issue please follow below given steps:-


1. Try different OTG with your device.


2. Reset the device:- How to reset: Settings>General Management>Reset>Reset settings: Reset all settings to their default.
NOTE:- Before resetting, kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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