Samsung C9 Pro Headphone issues after Nougat update

[JoeC9]

After getting latest nougat update, my phone when connected to headphone have lag issues in the youtube video player and music player. When the headphone is disconnected it is working fine. Some times the headphone is not at all responding, I tried around 5 headset and all are showing same issue.

One way to "fix" it is to open the music player or YouTube, while earphone's connect, play, then lock and unlock the phone
This seems to make the sound work
But I really want a definite solution cus this affects Snapchat, Facebook, Twitter, and every kind of media.

It is definitely a software glitch from Samsung. Please help me around. And Fix this ASAP.

[srustith]

factory reset

[JoeC9]

are you one of the lot who do factory reset even for a software glitch 😃😃

[arun878]

Just go to your Sound Quality and effects settings and turn off UHQ Upscaler..hope this will fix your problem

[JoeC9]

this helped.. But still it's a glitch, right.. they need to fix it..

[JoeC9]

how uhq upscaler been the cause of this.

[Vinu19]

yess its a software problem

[admin_]

Thank you for your query. The relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).


Be sure to hit ♡ when you find an answer that works for you.

[Gunu]

Guys, found a workaround. Put in your headphones, go to settings >sound and vibration > go down to sound quality and effects. There you may see UHQ upscaler. Turn it off. Voila! Enjoy the music on your headphones thereafter!

[JoeC9]

yes it works. but still it's not a permanent solution..