Headphone jack has stopped working

[hritiktvd]

After updating my c9 pro to 7.1.1 the headphone jack has stopped working and the videos from the gallery app have also started lagging. can anybody help to solve this issue. thanks😀

[Mahii]

Same with my phone. Video player is not working properly after update but ur headphone will run just attach headphone then lock the screen & again unlock it... headphone will work... but i'm still trying to find out the issue with video😓

[hritiktvd]

I tried your method but the headphones are still not working

[Mahii]

If u get any solution for that video lagging issue then plz write it here... ASAP

[admin_]

Thank you for your query. The relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.

[singhams]

reset your phone

[Mahii]

Hey hritik have you tried factory reset or played video in easy mode..?
if lagging issue doesn't persist in that then plz do Remind me.

[hritiktvd]

i found the solution of both the problems

[hritiktvd]

I found a solution which solved my video issue
1. Power off the phone
2. wait for 10 secs
3. say some magical spells
4. Power on
Videos started working in the gallery
and
Headphone problem solution
1. connect headphone
2. open settings
Your Welcome 😁

[rajashekharnv]

Do this: Go to settings : Apps : click on 3 dots: reset app preferences. the restart your phone. once back up go to sound settings and turn off uhq upscaler.