Audio is not functioning while using head phones

[ChandraPopuri]

After updation to 7.1.1 audio is not functioning while on head phones.

[Devv_007]

Turn off uhq upscaler in Soundalive.

[admin_]

Thanks for being with Samsung and for sharing your concern. The relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).

Be sure to hit ♡ when you find an answer that works for you.

[GaiRam]

go to General management and reset the phone.now the headphone is working and able to see videos