Original topic:

secure folder app issue

(Topic created on: 02-27-2024 09:51 PM)
423 Views
akifa
Active Level 1
Options
Galaxy A
 i am using samsung a34 mobile i cant able to see the secure folder if i am opening in settings means it is showing error i cant able to see in galaxy store also kindly help on that 
4 Comments
Songlap
Active Level 4
Galaxy A
You can delete and reinstall it.
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anandVivek22
Active Level 5
Galaxy A
If you disable the secure folder from quick panel then it won't be visible in the app menu. You have to turn it back on from the quick panel, then it will start showing in your app menu
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Arman-IND
Expert Level 1
Galaxy A
Have you purchased your phone from samsung finance plus ?
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cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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