mysterious lines on the screen

[Nithin_Vijay]

Following a routine software update, my phone displayed mysterious lines on the screen. Perturbed by this development, I promptly contacted Samsung Support. The diagnosis they provided was clear – there was no physical damage to the phone. However, to my astonishment, they refused to repair or replace the device. This decision was made immediately after my warranty had concluded.
As a devoted Samsung customer for the past 12 years, I have consistently admired the quality and innovation that your brand delivers. I have owned a range of Samsung devices and products, and my loyalty has never wavered. This recent incident, however, has profoundly shaken my confidence in the brand's commitment to customer satisfaction.
It is deeply disheartening to reflect on 12 years of loyalty and receive such an unsatisfactory response to an issue that manifested just as the warranty elapsed. This is not the manner in which a dedicated customer should be treated.I implore Samsung to reconsider this verdict and uphold the reputation it has earned for its products. Customer satisfaction should always be a paramount concern, and I sincerely hope that my future interactions with Samsung will reflect the excellence and service I have come to expect.

[mojz]

Samsung should free replace screens.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you share the jobsheet number on the Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send). So it will be helpful to us to resolve your issue.

Warm Regards,
Samsung Customer Support

[SiddharthaMalakar]

I have face the same issue in my Samsung galaxy a71. Samsung will not do or provide anything... you hv to screen replacement by your own. 🙃

[pavanseeram]

Same thing happened with me brother I updated the software there no physical damage didn't anything expect software update now I see green lines on my screen and I took the mobile to samsung customer service locally they rejected my request and said samsung won't do it if they are out of warranty but I didn't do any thing to my device no physical damage but still they rejected it I am to big fan of samsung not any more after this really disappointed, like other brands like one plus ack it and doing something but samsung was silent now I don't have money to buy new one kudos to samsung I am using m52 don't update software if your using the device