iMobile keeps stopping

[Sushovan21]

I am using samsung A54 

iMobile keeps stopping from 15th Jan, 2025

I tried reinstallation/ cache clear option 

Didn't solve the problem 

I tried Wi-Fi/ mobile data 

Didn't solve the problem 

Please help

[goodthings]

Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[Wodehouse]

The issue with your Samsung A54 where the iMobile app keeps stopping since January 15th, 2025, despite trying reinstallation, clearing cache, and switching between Wi-Fi and mobile data, suggests a more persistent problem. Here are some further troubleshooting steps you can try:
* Check for Updates:
* iMobile App: Ensure you have the latest version of the iMobile app installed from the official app store (Google Play Store). Outdated apps can sometimes have bugs or compatibility issues.
* Samsung A54 Software: Check for any available software updates for your phone. Go to Settings > Software update and follow the on-screen instructions. Software updates often include bug fixes and improvements that can resolve app-related issues.
* Check Background Restrictions:
* Go to Settings > Apps > iMobile.
* Make sure the app has the necessary permissions to run in the background.
* Also, check if any battery optimization settings might be interfering with the app's functionality.
* Check Storage Space:
* Insufficient storage space can sometimes cause apps to crash or malfunction.
* Free up some space by deleting unused files, apps, or clearing app caches.
* Safe Mode:
* Restart your phone in Safe Mode. This will temporarily disable third-party apps.
* If the iMobile app works correctly in Safe Mode, it indicates that another app might be interfering with it.
* Try uninstalling recently installed apps one by one to identify the culprit.
* Reset App Preferences:
* This will reset all app permissions and notifications to their default settings.
* Go to Settings > Apps > Three dots (menu) > Reset app preferences.
* Clear Phone Cache Partition:
* This will delete temporary system files that might be causing issues.
* Power off your phone.
* Press and hold the Volume Up + Power buttons simultaneously until the Samsung logo appears.
* Release the buttons and then press and hold the Volume Down button.
* When the Android Recovery screen appears, use the Volume Down button to navigate to "wipe cache partition" and press the Power button to select it.
* Once the process is complete, select "reboot system now" and press the Power button.
* Factory Reset (Last Resort):
* If none of the above solutions work, you can try performing a factory reset.
* Note: This will erase all data from your phone, so back up your important files before proceeding.
* Go to Settings > General management > Reset > Factory data reset and follow the on-screen instructions.
If the problem persists after trying these steps, it's possible that there's a hardware issue with your phone or a specific incompatibility with the iMobile app. In such cases, you may need to contact Samsung support or the iMobile app developer for further assistance.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[Sushovan21]

Dear wodehouse sir,
First of all thank you for your detailed guidance regarding to my quarry..

I am trying to answer all of your guidance..one by one..

1. Yes I am using iMobile app latest version 20.2
2. Yes my samsung A54 is updated ( no pending update available right now)
3. Yes all the necessary permission already given
4. No battery optimisation
5. I have enough storage space ( 128GB)
6. Safe mode - no third party app running even the iMobile also disabled during safe mode
7. No I didn't install any recent app
8. Rest app preference - not solved the problem

[Members_pk3qDCC]

S23 ultra facing the same issue from Jan 15

[Sushovan21]

Please update your iMobile app..
This will solve the problem

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you are our valuable customer, we will surely try and help you with this. But since it is beyond our support boundaries we cannot support any third-party applications.

Kindly contact the respective application helpline. They will be able to provide you with the exact information about the issue.

Warm Regards,
Samsung Customer Support

[soumyo2710]

I am using Samsung F14 5G. And this problem started for me as well since 14 Jan 25. Raised concern with Icici customer support as well. No resolution till now

[Sushovan21]

Thnx for sharing..
I m also facing the same issue..
Till now no solution 😭