Original topic:

galaxy a7 2018 model android 10 update issue

(Topic created on: 05-07-2020 10:49 PM)
3356 Views
Akku09
Active Level 2
Options
Galaxy A
The device is very slow after the latest update, applications loading slowly, camera stuck on loading...everything is stuck
17 Comments
Galaxy A
Myine is running amoothly.
the only problem is camera quality degraded.
if you are having problem then do reset
0 Likes
sunjay98
Active Level 7
Galaxy A
me too facing same problems
lot of bugs in android 10
0 Likes
GouriPrasad
Active Level 7
Galaxy A
im too using A7 2018 but I dont have any issue after updating the devise for few hours some apps use to crash and phone use to over heat but after that I didn't face any problems with this update
0 Likes
Angygz
Active Level 7
Galaxy A
no issue smooth
0 Likes
VSDevarakonda
Active Level 7
Galaxy A
Try taking a backup and reset the device to factory settings.
0 Likes
cs_member9
Active Level 7
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

 

Kindly perform the below mentioned troubleshooting steps:
1) Check space availability: keep at least 20% internal memory free.
-Settings > Device Care > Storage.

2) Check internal memory space: To improve the performance RAM of the device should be free. So, clear the RAM memory once in a day.
-Settings > Device care > Memory.

 

Kindly visit the given link for the complete steps and be assured it should resolve your issue:
https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

 

If the issue still persists kindly attach the log file and the screenshot of the issue. Send it to us in the Samsung member application(attach when the issue occurs within first 15 minutes):-
Samsung Members App > Feedback > Error Report > Attach log file.

 

Thank you for writing to Samsung.

 

Warm regards,
Samsung Customer Support

0 Likes
paramaulakh
Active Level 2
Galaxy A
i didn't get update of android 10 on my device a7 2018
poojashailesh
Active Level 4
Galaxy A
same problem beo
0 Likes
sadath11
Beginner Level 2
Galaxy A
same problem bro
0 Likes