Original topic:

fingerprint

(Topic created on: 03-03-2020 10:12 AM)
171 Views
Bbiddyut
Active Level 4
Options
Galaxy A
My galaxy  A50 fingerprint doesn't added...when i tried for add fingerprint screen were locked...after all fingerprint doesn't work totally...plz help me....
13 Comments
narcotix
Active Level 7
Galaxy A
remove your screen guard and try again
0 Likes
Bbiddyut
Active Level 4
Galaxy A
not working
0 Likes
Galaxy A

Hi there,

 

*If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard.
Kindly follow the below mentioned steps to resolve the issue-
> Once screen guard is removed now register the fingerprint again and check the issue
> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.

Nevertheless if you still have similar problems while registering or scanning your fingerprints, please visit to the authorized Samsung service center with device and have it inspected for further resolution.
For address details of Samsung Service centers follow the link mentioned below-
http://www.samsung.com/in/support/servicelocation/

 

Regards,
Team Samsung Members

0 Likes
Bbiddyut
Active Level 4
Galaxy A
still facing the problem
0 Likes