Fingerprint sensor not responding...

[ShahidBD]

My device shows "The fingerprint sensor is not responding. Try again later"

In this condition if I restart the device then it works well for a while, then again after a while the same problem occurs.

Can anyone tell me how the problem will be solved?

Already tried:

1. Wipe cache partition done

2. Fingerprint App's Storage Cache & Data Cleared

3. Fingerprints Re-registered

About device:

# Device: Galaxy A7 2018

# Fingerprint: Side Mounted

[vineshpatel93]

It's may be hardware problem you should visit samsung customer care

[jayant03]

The same happened to me also . I even reset the phone . Did your phone fall ?

[ShahidBD]

Is it ok after reset? No it didn’t fall out of my hands.

[SeNaTamil]

1. Samsung Members app > Get help > interactive check ✔/ automatically check

2.dial *#0*#
Check phone sensor status

3. Samsung Members app > Get help > Feedback > Error report/ask question).

4. reset phone

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/  

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support