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11-17-2019 07:39 PM in
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11-17-2019 07:41 PM in
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11-17-2019 08:49 PM (Last edited 11-17-2019 08:49 PM ) in
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12-04-2019 11:20 AM in
Galaxy AHi there,
Please perform the following steps to resolve the issue:
1- Both devices should be under the Bluetooth range.
2- Unpair all Bluetooth devices which were connected earlier.
3- Check the mentioned issue in safe mode.
4- Reset network settings (Scroll down notification panel >Settings>General Management>Reset >Reset network settings).
For further assistance, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).
Regards,
Team Samsung Members