Original topic:

automatically restarted

(Topic created on: 12-15-2020 01:22 PM)
315 Views
santhosh9
Active Level 3
Options
Galaxy A
I don't know why my samsung a51 had restarted automatically without any action,  can I know the reason behind it 🤔 
14 Comments
Ehsank
Expert Level 5
Galaxy A
first when restart automatically, then just after that when you open members app you will get auto generated error report to send
first take screen shot and send and after that ,the screen shot send separately as feedback by using get help section
Ehsank
Expert Level 5
Galaxy A
and meanwhile do these steps

A. Clear Wipe Cache Partition.
Steps to perform.
1) Turn off the device.
2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. go to safemode and observe is there same issue in safemode too
if not then problem may due to other downloaded apps
and if same issue in safemode then try to visit service centre

steps to turn safemode;
long press on power button>
long press on power off option>click on safemode >your mobile will restart and turn into safemode.

Keep in mind that in this mode only inbuilt system app will work
Galaxy A
bro visit service centre
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santhosh9
Active Level 3
Galaxy A
is this a major problem? which one is causing this
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Galaxy A
may be not
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santhosh9
Active Level 3
Galaxy A
okay
Nick95
Active Level 7
Galaxy A
Check if automatic restart at particular time option is enabled in setting, if that's not the cause then visit service center.
0 Likes
vishal5685
Active Level 7
Galaxy A
visit service centre
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xenios
Active Level 3
Galaxy A
same happened with me yesterday
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