There are some log issues on samsung A34 based on android 15 oneui7. Phone is automatically restarted and turn off for some time.i pluged the charger with phone.there's charging sound responded but theres nothing showing on the display.and so when i streaming a video on video player app. When i tried to go 5 seconds forward it would to at the last of the video. It occurs every time after update my phone.and so my battery backup is drastically reduced after oneui 7 update.i don't think so scamsung could handle it very well
The issues you are experiencing after the One UI 7 (Android 15) update on your Samsung A34 are likely software bugs. Below is the step-by-step solution:
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🔧 *Summary of problems:* 1. Phone *Restarts or shuts down by itself* 2. *Charging sound comes, but screen is off* 3. *When skipping a video, it goes to the end* 4. *Battery drains very quickly*
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✅ *Possible solutions (step by step):*
1. *Wipe Cache Partition (helps fix bugs without deleting data):* - Turn off the phone completely - Press and hold *Power + Volume Up* together - Recovery mode will appear → Select *Wipe Cache Partition* and give “Yes” - Then *Reboot system now*
2. *Run in Safe Mode for a while* - Check if the problem is caused by a 3rd party app - Press and hold the Power button and turn on “Safe mode” - See if the problems occur
3. *Device Care > Optimize and Repair Apps* - Settings → Device Care → Tap 3 dots → “Advanced” → Optimize now - If there is an option “Repair apps” below, do that too
4. *Check Apps Update (Google Play + Galaxy Store)* - Many apps have not been updated for One UI 7 yet, they can cause problems
5. *Send report to Samsung Members App* - Get help → Error reports → Write details and select “Battery, Restart, Display” problems together - The system log will be gone, they can see
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⚠️ If this does not solve the problem: - You may have to do a *Factory Reset* (Keep a Backup) - Or go to *Samsung Service Center* and reflash the software
As you are facing multiple issues with your device, we kindly ask you to share the log file with us. Additionally, if you have any video clips or images that illustrate the problem, it would greatly enhance our understanding.
Path: Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
